Customer Support

Initiates, coordinates, and responds to all customer service related matters for each move.

• Customer Support / Operations Performance Analyst

Domestic Operations

Coordinates the relocation of household good shipments using quality agents throughout the United States.

• Crate Coordinator
• Move Coordinator

Sales / Marketing

Maintains ongoing relationships with our carrier families.

Accounting

Effectively and efficiently completes payments and controls expenses by receiving, processing, verifying, and reconciling job cost invoices while providing excellent customer service. Provides management with financial analysis of household shipments.

• AP Processor

Clearing

Performs all DPS Clearing processes related to the customer and obtains all required origin paperwork necessary for clearing.

Claims

Investigates and adjudicate claims of loss or damage based on claims received and assesses responsible party for loss to obtain reimbursement accordingly.

Information Technology

Provides management and setup of company systems and processes for employees use.

Document Imaging

Ensures documentation received is appropriately submitted into company software for the use of all departments within the company.

Human Resources

Enhances the organization by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.