Claims Info


TMM and our DoD approved TSPs are committed to providing you with a quality move. We use highly trained personnel to pack and transport your goods, however, we realize some items may be damaged during transit. TMM is committed to settling your claim as quickly as possible and within guidelines of the DP3 program. Please see the specific instructions below.

Notification Timeframes

75 Day Notification Timeframe
Written notification of Loss and/or Damages must be submitted to the Carrier within 75 days from the date of delivery. Items not timely notified may be subject to denial.
  • Damage AT Delivery form completed at Delivery.
  • Damage AFTER Delivery (reverse side of Damage AT Delivery) can be scanned/emailed, faxed or mailed to the carrier within 75 days from the date of delivery. Suggest keeping transaction receipt for verification of timeliness.
  • You may also submit your Notification of Loss and/or Damages via the www.move.mil website with the 75 days from delivery.
Full Replacement Value Claims - 9 months from the date of delivery
Shipments covered by the FRV must be submitted to the Carrier within 9 months from the Date of Delivery to be considered under the FRV coverage.
Depreciated Coverage - 2 years from date of delivery
Shipments covered under the Depreciated coverage or were initially covered by the FRV but not filed within the 9-month timeframe, but within 2 years will be processed under the depreciated coverage guidelines.
Information Required for Damaged Items
Inventory number, description of item, description of claim damages, age of item, replacement value, claim amount (documentation to substantiate a value or proof of ownership may be requested).

How To File A Claim

Since your shipment was handled as a DP3 shipment, you are required by the Military to enter your claim in the DPS system within 75 days from the date your shipment was delivered. Please go to www.move.mil and click on DoD Customer for instructions on registering and gaining access to DPS. Once you have the user name/password, it may take several hours for the account to be activated. If you have difficulty accessing the system or while using the DPS system, please contact the help desk for the site at 800-462-2176 Option 5.
  • Once you have entered your claim into DPS, it will be automatically forwarded to the TMM office.
  • TMM will send you a confirmation email and also assign the claim to an adjuster to begin processing.
  • Your adjuster will contact you if he/she requires any additional documentation.
  • Please be aware that a claim typically takes up to 60 days to be settled.

User Tips:

Turn off your Pop-Up Blocker if using Internet Explorer. Currently, DPS does not support the Firefox browser or MAC computers. Claim status must change from "In Progress" to "Submitted".

If you have any questions, please feel free to use the Contact Us form or give us a call at (866) 739-7856 and ask for Claims (extension 354).