Moving FAQ's

Here's our most frequently asked questions. Don't see what you're looking for? Get in touch with us.

What does DPS stand for and what does it do?
DPS - Defense Personal Property System is a one stop shop where the DOD customer, the PPSOs and TSP will have access to one system where they can interact and manage shipments.
What are the hours that I must be available for the move days?
Between 8:00 a.m. – 5:00 p.m. (0800-1700)
What do I need to do to prepare to move a refrigerator or freezer?
Empty, defrost, and thoroughly wash the inside of your refrigerator and/or freezer to keep mildew at a minimum during transit and storage, these appliances need at least two days to dry out. Leave doors open after cleaning.
What do I need to do to prepare a washer or dryer for the move?
Disconnect all appliances, such as washer, dryer, and stove. Charges associated with disconnecting these appliances are your responsibility and should be performed prior to pack date. If you are shipping or storing a front-load washer, please provide necessary hardware (shipping bolts) when available. If not, please provide the make and model to the pre-move survey at time of the survey so we can see about assisting.
What do I need to do to prepare my tv for the move?
Disconnect all TVs and unmount them from the wall prior to the crew’s arrival.
Do I need to disconnect hanging items?
Yes, Remove hanging objects scheduled for shipping from the walls, ceilings, and cabinet. This includes curtain rods, kitchenware (kitchen utensil, food racks), mirrors and pictures, etc. The TSP is not responsible to remove anything from walls.
Do I need to dismantle outdoor items?
Yes, items such as playsets, utility sheds, and swings need to be dismantled prior to the crew’s arrival.
What do I need to do to prepare my lawn mower or snow blower?
Drain all gas, oil and water from power equipment.
What do I need to do to prepare my motorcycle or dirt bike?
It is the member’s responsibility to drain the fuel, make sure that the tires are inflated, the vehicle is leak free of fluids, disconnect battery and tape ends with electrical tape to prevent sparking, empty saddle bags, and keep the motorcycle unlocked. It is recommended to remove the windshield and ship it separately if it is able to be disconnected.
What size utility trailer can I ship?
A utility trailer, with or without a tilt bed, with a single axle, and an overall length of no more than 12 feet (from rear to trailer hitch), and no wider than 8 feet (outside tire to outside tire). Side rails/body no higher than 28 inches (unless detachable) and ramp/gate for the utility trailer no higher than 4 feet (unless detachable).
What areas of the house are the crew prohibited from entering?
Remove personal property from an attic, crawl space, or any similar storage unit and place items elsewhere for crew to pack. The TSP is not required to go into such areas to gather items.
Can valuables be shipped in the move?
Have your property separated and distinctly marked. Distinctly mark items not to be packed, mark items for storage (if you are having a split delivery), etc. Make sure that you ship with you all personal/important documents and priceless items you don’t want the chance of being damaged or it going missing (anything with sentimental value, jewelry, etc). Anything you’re shipping yourself needs to already be locked in a room or packed in your car to avoid the crew accidentally packing it for you. They are not required to go back and unpack boxes to find anything that should’ve been locked away.

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